GoBono Privacy Policy

Last Updated: October 9th 2025

GoBono Rentals LLC ("GoBono," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a reservation, or communicate with us.

1. Who We Are

GoBono Rentals LLC is a luxury vacation rental company offering premium stays across Colorado and St. Croix, U.S. Virgin Islands. We manage all bookings, property operations, and guest communications either directly through our website (powered by Lodgify) or via select third-party platforms such as VRBO, Airbnb, Booking.com.

2. Information We Collect

We collect personal information in the following ways:

When you make a reservation or inquiry: Name, email address, phone number, billing details, guest count, and stay preferences.

When you communicate with us: Email correspondence, feedback, or requests for information.

When you subscribe to updates: Information you provide when signing up for newsletters or special offers.

Automatically through our website: Technical information (e.g., browser type, IP address, and device data) collected via cookies and analytics tools to help us improve site performance.

3. How We Use Your Information

We use your information to:

Process and manage bookings, payments, and guest services.
Communicate with you before, during, and after your stay.
Enhance our website, services, and guest experience.
Send marketing updates or promotions (only if you've opted in).
Meet our legal, tax, and record-keeping obligations.

GoBono does not sell or rent personal information to third parties.

4. Payments

All payments are securely processed through Stripe and Lodgify Payments.
GoBono does not store or have access to your complete credit card details.
Payment data is encrypted and handled directly by these third-party processors in compliance with PCI-DSS security standards.

5. Cookies and Analytics

Our website uses cookies to enhance performance and improve your browsing experience. Cookies help us remember preferences, maintain your session, and analyze anonymous usage patterns.

We may use Google Analytics or similar tools to understand how visitors use our website. These tools collect non-identifiable data such as page visits and time spent on site.
You can control or disable cookies through your browser settings at any time. However, doing so may affect site functionality.
A cookie consent banner (provided through Lodgify) appears on first visit to ensure compliance with common web standards.

6. Marketing and Communication Preferences

If you opt in to receive updates, GoBono may send you occasional newsletters, destination highlights, or special offers.
You can unsubscribe at any time by clicking "unsubscribe" in our emails or contacting us directly at [email protected]

7. Sharing of Information

We may share limited personal information with trusted third parties only when necessary to fulfill our services, including:

Cleaning teams, property managers, and concierge partners (employees or independent contractors).
Payment processors (e.g., Stripe, Lodgify).
Technology providers that support our website or CRM systems.

These parties are required to handle data securely and use it only for the agreed-upon purpose.

8. Data Storage and Retention

Guest and booking information is securely stored within Lodgify's system and, where applicable, in GoBono's CRM or internal records.
We retain personal data only for as long as necessary to provide services, comply with legal requirements, or resolve disputes.
Guests may request deletion of their personal information once their stay and any related obligations have concluded by contacting [email protected]

9. Data Security

We maintain administrative, physical, and technical safeguards to protect personal data from unauthorized access, disclosure, or misuse.
In the unlikely event of a data breach, GoBono will take prompt steps to notify affected individuals in accordance with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or correct your personal information.
Request deletion of your data.
Withdraw consent for marketing communications.

To exercise any of these rights, please contact us at [email protected]

11. External Links

Our website may link to third-party platforms such as VRBO, Airbnb, or payment providers.
GoBono is not responsible for the privacy practices or content of these external websites.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated effective date. Continued use of our website after updates indicates your acceptance of the new policy.

13. Contact Us

For questions about this Privacy Policy or how we manage your data, please contact:

GoBono Rentals LLC
Colorado & St. Croix, U.S. Virgin Islands
Email: [email protected]
Website: www.gobonorentals.com